Site Reliability Engineer

Department: Engineering

Employment Type: Full Time

Location: Middlesbrough, UK

Description

As a Site Reliability Engineer, you will work within the Reliability Team to design, build, and maintain the services and tooling that ensure our platform remains stable, scalable, and observable. You will contribute to the reliability of systems across the entire customer journey, from content delivery to back-office management systems, ensuring a seamless and dependable experience for our customers and their end-users.

In this role, you will adopt an API-first approach, collaborate closely with SREs, platform teams, and product stakeholders, and work extensively with AWS and DataDog. You will also be expected to quickly pick up new projects, work autonomously, and champion modern SRE practices across the organisation.

Key Responsibilities

Backend Engineering (Java & TypeScript) - Build and maintain high-quality, maintainable services and APIs using Java and TypeScript, working on the latest modern frameworks to legacy in-house frameworks.
AWS Cloud Engineering (AWS CDK) - Develop, operate & understand cloud-native workloads using AWS services such as Lambda, ECS/EKS, DynamoDB, and S3.
Observability & Monitoring (DataDog) - Create and maintain dashboards, alerts, logs, and distributed traces to ensure service health and visibility and using these to fault-find and investigate issues.
CI/CD (GitHub Actions) - Develop, design and operate Continuous Integration and Continuous Delivery processes for testing and deploying software.
API-First Development - Design and work with clear, consistent APIs that support customer journeys and cross-team integrations.
Understanding the Customer Journey - Work with product teams to understand end-to-end customer flows and ensure reliability improvements have meaningful user impact.
Adopting SRE Practices - Contribute to building SLIs/SLOs, error budgets, resilience patterns, automation, and operational readiness checks.
Rapid Project Onboarding - Quickly understand and contribute to systems, domains, and codebases with minimal ramp-up time.
Operational Excellence - Participate in incident response, root cause analysis, and continuous improvement activities to reduce toil and enhance reliability.

Benefits

Pension Scheme

· Auto-enrolled after 3 months' service

· Salary sacrifice scheme to maximise tax efficiency

· 5% employee contribution, matched by 5% from Amplience

· Pension broker: Titan Group (offers financial advice)

· Pension provider: Aegon (moved from Aviva in 2024)

Annual Leave

25 days paid holiday as standard

Length of Service Entitlement

UK Team Entitlement
3+ years continuous service | 26 days annual leave entitlement
4+ years continuous service | 27 days annual leave entitlement
5+ years continuous service | 28 days annual leave entitlement
6+ years continuous service | 29 days annual leave entitlement
7+ years continuous service | 30 days annual leave entitlement

Enhanced Maternity Leave

· 12 weeks full pay

· 12 weeks at 50% pay

· 15 weeks at statutory maternity pay (SMP)

· 13 weeks unpaid

Enhanced Paternity Leave

· 2 weeks full pay

Sick Pay

· Up to one month’s full pay per calendar year (at company discretion, with medical certificate)

Study Leave

· 5 days for employees on accredited long-term courses (12+ months)

Birthday Leave

· One paid day off during your birthday month

Company-Wide Recharge Days

· One day off per quarter for the whole business – rest, recharge, and reset

· All roles are laptop-enabled

· Working arrangements agreed with your line manager

· Freedom Fridays: Finish early on Fridays to support work-life balance (full-time employees only)

Holiday Buy Scheme

· Purchase up to 5 extra days per year, repaid through salary deductions

Cycle to Work Scheme

· Save on bikes & accessories via tax-efficient payments (Blackhawk Network)

Tech Scheme

· Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network)

Season Ticket Loan

· Advance loans available for travel tickets, repaid via payroll

Charity/Volunteer Days

· Up to 3 paid days a year for volunteering or charity work

Payroll Giving (CAF – Give As You Earn)

· Tax-free donations to UK charities, directly from your salary

Eyecare

· Reimbursement for a standard eye exam every two years

Employee Referral Bonus

· £1,000 / €1,139 / $1,337

· 50% paid at 4 months, 50% at 7 months post-hire

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Amplience UK Ltd. / Amplience, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Amplience fosters a business culture where ideas and decisions from all people help us grow, innovate, create and be relevant in a rapidly changing world.

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