Professional Services Engineer

Department: Expert Services

Employment Type: Full Time

Location: Remote, USA

Reporting To: Director of Professional Services, North America

Compensation: $110,000 - $130,000 / year

Description

We’re here to rid the world of bad shopping experiences.

It’s a bold aim, and one that needs both a dynamic team and a very different way of working.

That’s why we want people who can weave their unique skills, experience and character into a global team that learns, shares, grows and succeeds together.

Our people are all stewards of the business, helping us to win through care, commitment, and conviction – and in return we open up a whole new world of flexibility around where, when and how you work.

It’s an exciting time to be part of Amplience. We have new leadership, new goals, and new opportunities. So, let’s find out where you fit in…

And if you’re still wondering what we actually do…

Amplience is the AI Content company that brings together data, performance insights and generative AI. We help 400+ of the world’s biggest brands, from Liberty and Mulberry to Argos and Crate & Barrel, deliver persuasive content for every shopping context, fueling truly personalized and connected experiences.

What to Expect

The Professional Services Engineer is a customer-facing role sitting within our Expert Services team who are collectively responsible for onboarding new customers -- and delivering ongoing value to existing customers -- via the delivery of implementation consultancy, platform training, and delivery of technical documentation and development of solutions and proof-of-concepts.

You’ll also act as a technical point of contact to customers and be expected to assist in answering technical questions, troubleshooting issues and assisting with escalations.

East Coast candidates are preferred.

Key Responsibilities

Building of solutions including proof-of-concept applications, code samples,
and automation scripts
Oversight of schema development, migrations, etc.
Running technical user training workshops
Proactively identifying areas where high-value customers could improve ROI
via technical improvements
Gather business requirements, document proposed solutions
Delivery & support effort estimation
Travel regionally and nationally up to 10% of the time to meet with customers/prospects, attend trade shows, attend work related events, etc. Some international travel may be required.

Skills, Knowledge and Expertise

Minimum of 5 years in a technical development role.
Frontend web development expertise, including mastery of HTML, CSS and JavaScript.
Good customer-facing skills, including opportunity support, presentation development & delivery.
Understanding of the key technical architecture principles around the commerce domain (MACH, Composable, PWAs, SPAs, SSGs, Client-Side vs Server Side).
Previous experience working with any of the following: GraphQL, Webhooks, Handlebars, JSON and/or a CMS platform is a plus.
Previous experience with API-driven applications and troubleshooting API calls with Postman.
General understanding of frontend frameworks such as React/Next, Svelte/Kit
Proactive and self-motivated, with the ability to work both independently and as part of a cross-functional team.
Exceptional communication and interpersonal skills (include verbal, non-verbal and written) with proven ability to build and maintain positive, trusting, relationships.
Highly collaborative, “we’re here to win” outlook, willingness to perform and get things done, strong interpersonal skills, ability to convey and relate ideas to others.

Benefits

At Amplience, we value our employees and are committed to providing a comprehensive benefits package that goes beyond just a paycheck. We believe that taking care of our team members is essential to fostering a healthy and motivated workforce. When you join Amplience, you can expect a wide range of benefits designed to enhance your well-being and support your career growth. Here are some of the benefits you can look forward to:

Medical, Dental & Vision Insurance (Individual plan 100% covered)
401(k) with company match
Personal Time Off (PTO)
Company Paid Holidays + Floating Holidays
Your Birthday Off!
Company-wide Recharge Days
Freedom Friday
Sick Leave
Compassionate Leave
Volunteer Leave
Enhanced Parental Leave
Company Paid Basic Life/AD&D Insurance
Voluntary Life/STD/LTD/AD&D Insurance
Voluntary Critical Illness and Accident Insurance
Free Access to Health Advocacy Program
Employee Assistance Program (EAP)
Employee Referral Program
Employee Discount Program (Perks at Work)
Tax-Advantaged Accounts (HSA, FSA, DCFSA)
Flexible Work Environment
Awesome Amplience Swag when you start
Mobile Phone Reimbursement

The US base salary range for this full-time position is $110,000- $130,000/annually + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Amplience UK Ltd. / Amplience, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Amplience fosters a business culture where ideas and decisions from all people help us grow, innovate, create and be relevant in a rapidly changing world.

Fraudsters are always looking to take advantage of people searching for a job online. In part, this is because job listings are the ideal place to exploit a job seekers vulnerability. Job scams come in lots of different shapes and sizes, but they most commonly involve scammers posting adverts or contacting people out of the blue about unrealistic job opportunities. Amplience takes the security and safety of your personal data very seriously.

In terms of career opportunities and vacancies, we will only use:
https://www.amplience.com/careers/
https://careers.amplience.com/

Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you.If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at: infosec@amplience.com.

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